Website Owner Information

Soulmix Sl. with CIF B44674166 with address at Avenida Bartolomé Paños Pérez, 38, San Javier, 30730, Murcia communications email info@soulmix.es

Data Protection Officer

The owner is responsible for the personal data collected through navigation and use of this website, in compliance with the requirements established by the REGULATION (EU) 2016/679 regarding the protection of natural persons, as well as in accordance with the Law 34/2002 of July 11 on Information Society Services and Electronic Commerce (LSSI-CE).

By using this website, we understand that you have read and understood the information provided regarding the processing of your personal data.

Data Protection Policy

The data controller applies the principle of active responsibility in the processing of personal data, ensuring continuous improvement of the data protection system according to legal requirements. In any case, it guarantees:

• Respect for the fundamental rights and freedoms of individuals.
• That data is processed lawfully, fairly, and transparently.
• That the data processed is accurate, adequate, relevant, and limited to the purposes for which it is collected.
• That the purposes for which the data is collected are explicit and legitimate and not processed in ways incompatible with those purposes.

The purpose of this document is to inform users about what we do with their personal data, how it is collected, for what purposes it is used, the rights they have, and all the necessary legal information established by current regulations.

Data Collected, Purpose, and Legitimacy

The personal data processed is provided by users through the forms available on this website and is the minimum required to:

• Send you information about our products / services Soulmix SL Privacy Policy
• Respond to inquiries.
• Process orders, issue invoices, inform about order status, handle complaints, and manage any other related services provided through this website.

These purposes are based on the legal principles of data processing established by current regulations: for the execution of a contract or service provided to users, to comply with legal obligations, for legitimate interest, and with user consent.

Web Forms

The personal data collected through the website contact form is used to address any inquiries made by users.

The personal data collected in the order form is used to manage the necessary data for the correct handling of your orders.

The data processing is legitimized by the consent you provide when you expressly accept the conditions informed through this privacy policy.

Data Recipients

The personal data obtained through web forms is registered and stored in electronic media controlled and supervised by the data controller.

Your personal data will not be disclosed to third parties unless such disclosure is legally required or necessary for the correct provision of the service or execution of the contract, such as communication to other companies in the group or processors participating in the service (e.g., transport companies).

If the data communication to third parties is not covered by the legal bases established in the previous section, it will only be carried out if the user has given their explicit consent.

Strict selection criteria are maintained for data processors, along with contractual commitments to ensure compliance with data protection obligations.

In the event of international data transfers Soulmix SL. will ensure that the transfer of your personal data is carried out in compliance with applicable privacy laws and, in particular, that the necessary contractual, technical and organisational measures are implemented, such as the standard contractual clauses approved by the European Commission”

You can obtain more information about the processing of personal data by our organization by requesting it by email at: info@soulmix.es

Technical and Organizational Data Protection Measures

The systems used have the necessary technical and organizational measures to ensure the confidentiality and security of the personal data obtained through the website.

The personal data collected from the website is processed through an HTML protocol with a valid SSL certificate.

Personnel involved in data processing operations, such as access, editing, or deletion, are trained, qualified, and committed to this data protection policy.

Data Retention

The personal data obtained through the contact form will be retained for as long as necessary to address the inquiry or request made.

The personal data obtained through the order form will be retained as long as there is a contractual and/or commercial relationship with you or until you exercise your right to deletion, cancellation, and/or limitation of the processing of your data.

Once the contractual relationship ends, we will keep your information properly blocked, without using it, as long as it may be necessary for the exercise or defense of claims or to address any legal, judicial, or contractual liabilities that may arise from its processing.

If you have expressly consented to receive commercial information, we will keep your contact details until you inform us of your decision to cancel these communications.

Automated Decisions (Including Profiling)

We don’t normally make automatic decisions, but when we do, we make it clear that such a decision is being made. However, Soulmix SL. It includes several sections dedicated to the personalization of services in order to display personalized advertising when entering its website and also to send personalized communications.

Soulmix SL recognizes the possibility of creating profiles to improve its product offering or personalize the sending of commercial offers or provide more personalized treatment to the customer.

Opposition to Data Processing for Advertising Purposes

If you have given your consent for your data to be used for advertising purposes and you no longer wish to receive advertising, you can revoke the consent given at any time by sending an email to the person responsible for the data processing at info@soulmix.es

Changes to the Privacy Policy

We may update the information contained in this Privacy Policy and Cookies whenever we deem it necessary. If we make significant changes, we will notify you through different means on the platform (e.g., through a banner, a pop-up, or a push notification) or via email so you can review the changes, evaluate them, and, if necessary, oppose or unsubscribe from any service or functionality. In any case, we recommend that you periodically review this Privacy Policy and Cookies for minor changes or improvements.